1. How long does it take to receive my order?
Answer:
Delivery times vary depending on the product. Blue Miracle products are shipped within 1-2 business days, ensuring faster delivery. All other products typically have a delivery time of 10-20 business days, depending on the supplier's location and your shipping address. We will keep you informed throughout the process with tracking information.
2. Can I track my order?
Answer:
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this to track your package online until it is delivered to your door.
3. What are the shipping costs?
Answer:
We offer free shipping on all orders! There are no hidden fees; the price you see is the price you pay.
4. What should I do if my product arrives damaged or defective?
Answer:
We aim for 100% customer satisfaction. If your product arrives damaged or defective, please contact us within 7 days of receipt. We will send you a free replacement or issue a full refund, depending on your preference.
5. Can I cancel or change my order?
Answer:
Orders can be canceled or changed within 24 hours of placement. After this period, your order will be processed and can no longer be modified or canceled. Please contact us immediately if you wish to make any changes.
6. Do you offer returns and refunds?
Answer:
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order. Please ensure that the product is unused and in its original packaging. Once we receive and inspect your return, we will process a full refund.
7. What should I do if my package is delayed?
Answer:
If your package is delayed, we recommend first checking the tracking information. If the status is unclear or you are not receiving updates, please contact us, and we will investigate the delay and assist you until your package is delivered.
8. What payment methods do you accept?
Answer:
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and iDEAL. All your payments are secure and encrypted.
9. How can I contact you?
Answer:
You can reach us via email at info@bluemiracle.nl, through our website’s contact form, or via our customer service chat during business hours. We strive to respond to all inquiries within 24 hours.